Terms & Conditions

  1. Condition of Sale
    1. The Contract is between Shawbrooke Stone Ltd ("The Vendor") and the person accepting the quotation from the Vendor for the sale of the goods or whose order of the goods is accepted by the Vendor ("the Customer")
    2. Any advice given by the Vendor regarding the storing, application or use of any goods is followed entirely at the buyers own risk and the Vendor shall not be liable for any problems arising due to incorrect installation of any goods supplied.
    3. The Vendor reserves the right to carry out any changes or amendments to clerical, typographical or any other error in any quotations, sales brochures and literature, price lists, invoices or any other information given by the Vendor and shall not liable in any way for this. The Terms and Conditions apply to all transactions between the Vendor and the Customer and any order made is in acceptance of such Terms and Conditions, including any amendments. Alterations to these Terms and Conditions will only be accepted if expressly agreed in writing prior to any purchase. Failure to comply with these Terms and Conditions, or any revised Terms and Conditions that the seller may have imposed, may result in the refusal to supply products.
  2. Orders and Specifications
    1. On receipt of an order from a Customer, the Vendor will issue (by email, fax or post) an order acknowledgement that will confirm the relevant specification details and price. It is then the Customer's responsibility to ensure that this acknowledgement correctly reflects their requirements.
    2. The quality, quantity and specification of the goods will be as stated in the order acknowledgement, and are subject to the following:
      1. All natural materials supplied can have natural characteristics such as veining, shade and colour variation, cracks, fissures, vents, knots, shakes and splits. They may be supplied filled, cramped, bonded, reinforced or repaired where necessary and no claims on account of this can be made.
      2. The product supplied cannot be guaranteed to be exactly the same as any samples supplied. All samples are sent as a guide only and natural variation is not a reason to reject goods. Sample thicknesses will vary according to availability and will not necessarily be the same as the thickness of material ordered.
      3. Descriptions of material offered are for guidance only and do not imply suitability.
      4. All thicknesses quoted are nominal and no liability is accepted for reasonable variations.
  3. Price of Goods
    1. The price of goods is the price stated in the Vendors order acknowledgement. The price quoted on our website is the full price you will be required to pay (including VAT at the current rate), excluding delivery costs unless otherwise stated. Where a quotation has been provided by the Vendor, the prices stated will be valid for a maximum of 30 days.
    2. The Vendor reserves the right to increase the price of goods at any time before full payment has been made for the goods, without limitation. This will reflect any cost increases that the Vendor has incurred due to factors beyond its control, such as: variation of material costs, fluctuation of currency rates, changes of duty/VAT and any increase of labour costs.
  4. Payment Terms
    1. Upon placement of order, full payment must be made with cleared funds available when goods are released or earlier if delivery is delayed by the Customer.
  5. Delivery
    1. Delivery of goods shall be considered by the Vendor to be made upon physical delivery by the Vendor's authorised agents.
    2. Any dates quoted for delivery of the goods are approximate only and the Vendor shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence of the contract unless expressly agreed by the Vendor in writing.
  6. Risk and Property
    1. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer fails to take delivery of the goods at the time when The Vendor has tendered delivery of the goods.
    2. The goods shall remain the property of the Vendor until such time that full payment with cleared funds has been received.
  7. Warranties and Liability
    1. The Vendor accepts no liability for any defect in the goods arising from any drawings, designs, written specifications or templates that are supplied by or on behalf of the Customer.
    2. The Vendor accepts no liability with regards to any defects arising from fair and reasonable wear and tear, wilful damage, negligence, failure to observe any Vendor's instructions (whether verbal or written), misuse, alteration or repairs made of the goods without approval from The Vendor.
    3. Any claim made by the Customer, based on any defect in the quality or condition of the goods or their failure to correspond with their description shall (whether or not delivery is refused by the Customer) be notified to the Vendor within three days from the delivery date. If delivery is not refused, and the Customer does not notify the Vendor accordingly, the Vendor will have no liability for such defects or failures.
    4. Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods or their failure to match their description is notified to the Vendor in accordance with these conditions, the Vendor shall be entitled to replace the goods (or the part in question) free or charge or, at the discretion of the Vendor, refund to the Customer the price of the goods (or a proportionate part of the price) but the Vendor shall have no further liability to the Customer.
  8. Returns Policy
    1. All goods purchased by the Customer can be returned at the Customer's cost within 7 days of the delivery date and the Customer will receive a full refund on confirmation that the goods are in the same condition as when delivered. If collection is required, the Customer will be liable for the additional collection cost and any labour cost that maybe incurred during collection. The Vendor will aim to rectify any returns within 7 days of notification wherever possible but will not accept any liability for delay beyond its control.
    2. Cancellation of orders will only be accepted by the Vendor if 48 hours notice has been given before the delivery date. The Customer will incur any charges relating to this such as packing, delivery and goods being returned to the Vendor's premises. Any special orders such as custom-made, cut to size or other non-standard items are not subject to any cancellation and no payments will be refunded.